Service Level Agreement

Aviatrix Service Level Agreement

Aviatrix offers two paid subscription programs – Standard and Platinum — on an annual subscription basis. To learn more, contact us.
Subscription Level Standard Platinum
Application Options
General Installation Yes Yes
Functional Use Yes Yes
Support Hours Mon-Fri 9am-5pm PST 24x7x365
E-mail Support Yes Yes
Phone Support Yes Yes
Initial Incident Response
Critical – P1 12 Hours 4 Hour
Major – P2 1 day 12 Hours
Minor – P3 3 Days 2 days
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