FAQ

Aviatrix Licensing & Support Frequently Asked Questions


Is Aviatrix Cloud Native Networking a Software-as-a-Service (SaaS)?

No, Aviatrix is a software subscription product which a customer deploys within their own perimeter such as AWS, Azure, or Google. The software runs as instances within these IaaS platforms.

What is the definition of a tunnel? How many tunnel subscriptions do I need to buy for my company?

The definition of a tunnel is a secure point-to-point connection between two environments. It could be between an on-prem device and a cloud instance, between two cloud environments, or between a user and the cloud environment. As a result, you need to purchase as many tunnels as you have physical connections. There are two types of tunnels: OpenVPN® user tunnels and tunnels between clouds and/or sites. For example, if you are using Aviatrix to connect 2 cloud environments with encrypted peering and 1 datacenter site to connect to each cloud segment that would be 4 cloud/site tunnels.

Can I have different support levels for each type of tunnel in my environment?

Yes, between the OpenVPN® user tunnels and cloud/site tunnels categories, the support levels can be different. Within each category, the tunnels must be at the same subscription level to receive support. For example, to receive 24×7 support, all OpenVPN® user tunnels must be licensed at Premium Subscription level.

Do I need to purchase an Enterprise Edition subscription for development, QA, and preproduction test?

Yes, for customers who want full technical support during development, QA, and / or pre-production testing, we encourage them to buy our licenses or purchase consulting services.

How can I contact the Aviatrix Technical Support team?

Contact us anytime via email: support@aviatrix.com.

The number of tunnels expands during peak usage and then contracts during periods of lower usage. For how many tunnels do I need to buy subscriptions to support this usage pattern?

We tried to take into account the fact that almost all cloud deployments have seasonality and would expand and contract. As a result, the standard policy is that you need to buy Enterprise Edition subscriptions for all tunnels that are operating during peak usage. However, if you have a deployment that has large variance from peak usage to average usage, please contact Sales at sales@aviatrix.com. to discuss alternative licensing approaches.

What is the duration of a subscription agreement?

One year. For customers that buy many subscriptions and want to synchronize or co-terminate on a single annual renewal date, this can be arranged by contacting Aviatrix Sales at sales@aviatrix.com. For customers interested in multi-year subscriptions, please contact Sales as well.

Can I upgrade from one subscription level to another?

Yes, we would be happy to upgrade your subscription on a prorated basis for the remaining duration of your subscription. Please contact Sales at sales@aviatrix.com.

How can a potential customer use Aviatrix to evaluate the product?

Aviatrix provides free 30-day trials to evaluate the Aviatrix Cloud Native Networking Software for AWS, Azure, or Google Cloud.

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