Customer Case Study

Hyatt leverages Aviatrix and Microsoft Azure for faster global expansion and improved end-user experience.

Hyatt is a globally recognized hospitality leader, with more than 660 properties in over 50 countries. The company needed a cloud centric IT architecture to support significant expansion in China, South Korea, Japan and other countries. The company also needed to scale secure connectivity for new hotels without new hardware investments, reduce latency and authentication times to improve user experience and, centralize management. Hyatt leveraged Aviatrix and Microsoft Azure to successfully deploy a cloud based design that significantly improved user experience and productivity.

Hyatt’s Requirements and Challenges

  • Hyatt wanted an agile IT model to support rapid global expansion plans in China and Asia without incurring the complexity and costs of new datacenters
  • Hyatt needed to securely connect different Azure regions and its data center into one easy-to-manage network that scales as new properties, and applications, and cloud regions are added.
  • The company needed a solution to centralize ERP applications in China to meet local data sovereignty requirements
  • Prohibitive latency of more than 500ms to access servers in the US severely impacted user experience
  • Authentication time stretched beyond 5 minutes impacting staff productivity and causing frustration
Begin quotationBecause of the Aviatrix Gateway product and the company’s outstanding support, we are on target to hit our deployment timelines. Without Aviatrix I have no doubt we would never have gotten out of our cloud ERP POC in Azure China. End quotation

Art Chernobrov
Manager, Identity & Access, Hyatt

Architecture based on Microsoft Azure and Aviatrix Enterprise Cloud-defined Networking

  • Cloud centered design using Microsoft Azure in China and other regions in Asia
  • Centralized ERP applications and moved applications closer to users
  • No new datacenters required
  • Scalable and secure cloud networking using Aviatrix cloud native software
  • On demand network connectivity in a few minutes through point and click model to onboard new hotels without any new hardware
  • Ability to provide encrypted connectivity between more than 60 hotels to an Azure cloud region
  • Centralized cloud network management for better visibility and troubleshooting


Begin quotationAviatrix radically simplified cloud networking and made Azure more easily consumable. The combination of Aviatrix and Azure cloud services has enabled our rapid global expansion plans, vastly improved user experience and signicantly reduced our costs. End quotation

Art Chernobrov
Manager, Identity & Access, Hyatt

  • Lower TCO – Leveraging Aviatrix software solution and Azure cloud Hyatt was able to expand to new locations in China without any new data center or hardware investment and reduced support costs.
  • Enhanced user experience – Hyatt was able to reduce latency by 98 percent resulting in significant improvement in user experience. Authentication times reduced from over 5 minutes to 50 seconds.
  • Improved agility – Aviatrix’s touchless provisioning and automated model enabled Hyatt to on board new hotels quickly and with ease.
  • Higher productivity – By moving AD into distributed Azure regions Hyatt reduced authentication times by more than 90 percent and improved staff productivity.
  • Centrally managed cloud network – The centralized cloud network management and monitoring capabilities of the Aviatrix solution helps Hyatt to better troubleshoot problems.
About Hyatt

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 14 premier brands. As of December 31, 2017, the Company's portfolio included more than 700 properties in more than 50 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top colleagues, build relationships with guests and create value for shareholders.

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